By Jenifer James
The Minister of Information, Telecommunication, and Postal Services, Michael Makuei, has clarified the recent increase in telecommunications tariffs. He was speaking in the 8th governor’s forum on Wednesday.
Makuei stated that the adjustments align with directives from the National Communication Authority.
Makuei explained that the Central Bank of South Sudan is unable to provide lump sum foreign currency allocations to telecom operators due to current financial constraints. Instead, the Central Bank and telecom operators reached an agreement to base tariffs on official bank exchange rates rather than black market rates.
“The current tariffs are calculated according to the Central Bank’s official rates,” Makuei said. “As the value of our currency strengthens, the rates will naturally decrease. However, until then, tariffs will remain tied to the bank rate.”
The minister outlined the government’s two choices: allow telecom companies to continue operating under these terms or risk closure. The government chose the former to ensure continued services.
Addressing complaints about the high tariffs, Makuei advised users to limit phone usage if they find the costs burdensome. “Using a phone is not compulsory,” he remarked. “If you feel overcharged, reduce your usage. Some people talk for hours and then complain about the cost—it’s not the tariffs that are the problem, but overspending.”
Makuei emphasized the importance of responsible phone use, urging citizens to adjust their habits to avoid unnecessary expenses.
In August, MTN, Zain, and Digitel Telecommunication announced a second phase of tariff adjustments, effective in alignment with the latest exchange rate regulations set by the Bank of South Sudan and the National Communications Authority (NCA).
The three telecommunications giants revealed that this adjustment will result in increased costs for mobile airtime and internet data bundles.
The decision aims to support continued investment in advanced technology, ensure network reliability, and enhance customer service.
In a joint statement, the companies emphasized their commitment to transparency and customer satisfaction.
“We recognize the importance of transparent communication and assure our customers that these adjustments are essential for maintaining and improving our services,” the statement said.